Our promise

The best value for what we do.

Satisfied, or your money back. Your card processed immediately. Nothing hidden.

Money back

Not satisfied with your training? Email help@sst.nyc and ask for your money back. A real person reviews every request.

Exceptions

  • SST courses: once we enter any of your certificates on Training Connect, NYC DOB’s system, it can’t be refunded. Those certificates are permanent.
  • OSHA 10 and 30: once you start the course, it can’t be refunded. That’s how online OSHA training works.

Our 48-hour promise

Processed immediately. In hand in 48 hours.

SST cards are all we do. We start on your card the moment your requirements are clear. Every card ships with a tracking number and typically arrives within 48 hours.

How the promise works

What we promise

We process your SST card immediately once all requirements are clear and hand it to the carrier with a tracking number by the end of the next business day. Cards typically arrive within 48 hours.

What you do

Finish your course. Upload a clear photo of yourself, your ID and your OSHA card or certificate. That is it.

If we miss

If we are late processing your card — no tracking number by the end of the next business day after your requirements are clear — your next renewal course is half off, and if you ever lose the card, one replacement is free.

Why we can promise this

Other schools teach a hundred courses. We focus only on NYC Site Safety Training, so every card gets handled the day it is ready.

What it does not cover

  • The OSHA limit of 7.5 training hours a day. OSHA 30 takes at least 4 days.
  • The plastic OSHA card. OSHA mails it in 4 to 6 weeks. Your certificate is ready the day you finish.
  • Delays at NYC systems or with the mail carrier after your card ships.
  • Documents we cannot read or that do not match. We tell you the same day what to fix.

How to claim the promise

Email help@sst.nyc with your order number within 30 days of finishing. A real person answers.

For companies

Included with every company account

  • One price per worker. Same price for one seat or a hundred.
  • A free replacement for any worker carded through your company, once per worker per 12 months, then $50.
  • Expiry reminders before anyone lapses.
  • One invoice.

Company orders: sst.nyc/crew

Our promise

Our promise: the best value for what we do. If we fall short, email help@sst.nyc. A real person answers.

Get the 40 Hour Package

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