Refund Policy

Effective Date: October 12, 2026
Business: Predictive Safety LLC (SST.NYC)
Website: https://sst.nyc
Email: help@sst.nyc

We want you to feel confident buying your Site Safety Training (SST) course from Predictive Safety. This page explains our satisfaction guarantee, the two cases we cannot refund, and how to ask.

Our satisfaction guarantee

If you are not satisfied with your SST.NYC course, tell us and we refund your purchase. No forms, no arguing. Email help@sst.nyc or call (646) 494-5575 with your order number.

The two cases we cannot refund

Refunds stop at the point where we have done something on your behalf that cannot be undone:

  1. Your certificates have already been uploaded to NYC DOB Training Connect. Training Connect records are permanent; once your card is in motion, the course has done its job.
  2. You have already started an HSI OSHA 10 or OSHA 30 course. HSI issues that seat the moment you begin, and we cannot take it back.

Cards

  • A defective or misprinted SST or Worker Wallet card is reprinted free. Contact us within 14 days of delivery.
  • A card lost after delivery is replaced for $50.
  • Late delivery by the carrier is not a refund case. Late processing on our side is covered by our guarantee.

Duplicate purchases

If you bought the same course twice, we refund the duplicate charge in full, any time.

Companies and teams

The same guarantee applies to seats a company buys for its crew. Any seat can be refunded except a worker whose certificates are already on Training Connect or who has already started the HSI OSHA course.

Rush Processing — Refund Policy

Rush processing fees (if applicable) are non-refundable once processing has begun. If rush processing has not yet started, you may request cancellation and refund of the rush fee by contacting us immediately at help@sst.nyc.

How to Request a Refund

To submit a refund request:

  1. Email help@sst.nyc with the subject line: “Refund Request — [Your Order Number]”
  2. Include your full name, email address used for purchase, order number, and reason for the refund request
  3. We will acknowledge your request within 1 business day and provide a decision within 3 business days

You may also call us at (646) 494-5575 to discuss your situation before submitting a formal request.

Refund Processing Time

Approved refunds are processed as follows:

  • Credit/debit card refunds: 5–10 business days to appear on your statement, depending on your bank or card issuer
  • Original payment method: Refunds are always returned to the original payment method used at purchase — we do not issue cash or check refunds for online purchases
  • Processing notification: You will receive an email confirmation when your refund has been initiated

Chargebacks

If you initiate a chargeback with your bank or credit card company before contacting us, your account will be suspended pending resolution. We encourage you to contact us directly first — most issues can be resolved quickly without a chargeback dispute.

Contact Us

For refund requests or questions about this policy:

We respond to all refund inquiries within 1 business day. Our goal is to be fair, transparent, and resolve your concern as quickly as possible.

This Refund Policy is incorporated by reference into our Terms of Service.